Integration help
Ask for help with the context we need.
Give the integration team a safe reference and enough timing to find your request. Never send anything that would let someone else act as you or as your payer.
Include
- The environment: Sandbox or Live.
- The
request_idfrom the problem response, or the support reference shown to the payer. - The operation, such as
POST /v1/payment_intents, and the idempotency key you sent. - The approximate time, with its time zone (CAT or UTC).
Leave out
- API client secrets, access tokens, and webhook signing secrets.
- Full payer details or raw response bodies.
- Wallet PINs and one-time codes.
- Private return links and continuation codes.
Write to developers@perionpayments.com.
For security reports and business questions, use Contact.